Lumina 3D

Privacy Policy

Last updated: 15 August 2024

1. Introduction

Welcome to Lumina-3D's Privacy Policy. At Lumina-3D ("we", "us", "our"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered 3D model generation service.

Before we delve into the details, here's what you need to know about your files: When you upload images to Lumina-3D, we securely process them to generate high-precision 3D models, provide you with the results, and then promptly delete your original files. We do not publish, share, or use your files for anything other than delivering our service to you, unless you explicitly send them to us as feedback.

By using our service, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide to Us

We collect several types of information from and about users of our service, including:

  • Account Information: When you register for an account, we collect your name, email address.
  • Profile Information: You may choose to provide additional information in your profile, such as your company name, or profile picture.
  • Communication Data: We collect information you provide when you contact our customer support, respond to surveys, or interact with us via email or social media.
  • User Content: This includes the images you upload for 3D model generation and any other content you create or share through our service.

2.2 Information We Collect Automatically

As you interact with our service, we may automatically collect certain information about your equipment and browsing actions, including:

  • Usage Data: Details of your visits to our website and use of our service, including traffic data, location data, logs, and other communication data.
  • Device Information: Information about your computer, mobile device, and internet connection, including your browser type, operating system, and other technical information.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. For more details, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect about you for various purposes, including:

  • Providing and maintaining our service, including generating 3D models from your uploaded images.
  • Processing your payments and managing your account.
  • Sending you important information about our service, including updates and security alerts.
  • Responding to your comments, questions, and requests.
  • Improving our service and developing new features.
  • Analyzing usage patterns to enhance user experience.
  • Detecting, preventing, and addressing technical issues or fraudulent activities.
  • Complying with legal obligations.

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Performance of Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
  • Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
  • Consent: You have given us consent to process your personal data for one or more specific purposes.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

5. Sharing Your Personal Data

We may share your personal information with:

  • Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
  • Corporate Restructuring: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security practices

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. International Data Transfers

Our services are primarily operated and managed on servers located in the United States. If you are accessing our services from outside the United States, be aware that your information may be transferred to, stored, and processed by us and our affiliates in our facilities in the United States and other countries where our service providers are located.

By using our services, you consent to any transfer and processing in accordance with this Privacy Policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: You can request access to your personal data we hold.
  • Rectification: You can ask us to rectify inaccurate personal data.
  • Erasure: You can ask us to erase your personal data in certain circumstances.
  • Restrict processing: You can ask us to restrict the processing of your personal data in certain circumstances.
  • Data portability: You can ask for a copy of the personal data you provided to us in a machine-readable format.
  • Objection: You can object to our processing of your personal data in certain circumstances.
  • Withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide our services to you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

Please note that we promptly delete your original uploaded images after processing and generating the 3D models. The retention period for generated 3D models depends on your subscription terms.

10. Children's Privacy

Our service is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: